Eve Adams FAQ
For a more in-depth explanations of our services please see the help-Terms Menu on the left.
Shipping & Delivery
- How much is shipping?
- How long does it take to receive my purchase?
- I have checked the tracking number you gave me but it tells me nothing!
- What time does my order have to be in to receive the next day?
Your Privacy & security
- Will I be contacted after purchase?
- Is it safe to use my credit card on your site?
- Is the parcel discreet?
- Will I receive emails, spam or marketing emails, text messages from your company like other online adult shops?
Ordering and stock levels
- What happens if the product I order is out of stock?
- Can I make a phone order, fax or email?
- Which payment methods can I use?
- I am not sure on how to buy something through your site?
- I can't add items to my cart?
- I have added items to my cart but they aren't in there when I click show cart!
- I have had problems with payment gateway and my order is still pending, how can I pay for my order?
Sizing of garments
- I have got my vibrator and put in the batteries but nothing is happening?
- Can you tell me about the material my adult toy is made from?
- Can I display my costume pictures on your site?
Warranty & returns
- 0755 946 704 - 9:00am to 5pm
- 0497 109 415 After above hours (leave a message on voice mail)
We have two shipping methods.
$9.95 for express post which provides a tracking number but no insurance and a signature is not required.
$15.00 for express post with signature required which does provide a tracking number and requires a signature for delivery.
Please be aware if you choose a no signature required shipping option that the risk and responsibility for loss of the parcel has to be accepted by you, as no signature can be obtained.
you can read more by clicking here
You will only receive a pending invoice before payment and then a confirmed invoice after payment in your email. Once shipped you will receive a shipped notification with tracking number and the URL of Australia Post tracking usually the same day as you ordered.
We do not spam or use email marketing like other online stores or have a marketing email you can sign up for. We believe in discretion and value your privacy.
Yes completely safe our checkout is encrypted by Rapid SSL 256-bit security although the only details you enter here are your name, address and what you have ordered. Payments by credit card are done on the Suncorp Banks virtual POS gateway. Once you click confirm order on our last checkout stage your browser will be directed to the extremely secure Suncorp Banks Virtual POS. Once paid your browser will then be directed back to your order details on our site.
All your credit card details are done on the Suncorp Banks virtual POS.
We also accept credit card payments by Paypal
Depending on which postage option you chose, express post can take 1 to 2 days depending on if you are in a express post postcode or not. We process and ship your order the day we receive it as long as it is in before 2-30pm. Orders received after 2-30pm will be shipped the next day, orders received on the weekend or public holidays will be processed and shipped the following business day.
NO, we do not believe in spamming your inbox with spam emails, spam messages and other rubbish for months/years after you purchase like some of our competitors do. You will only receive from us a confirmed tax invoice email when you pay for your order and a shipped notification with tracking number inserted once your order has been shipped.
We value your privacy and understand the sensitive nature of the products and DO NOT believe in email spamming our valued customers.
All the stock quantities are listed on the product pages once a product is out of stock you cannot purchase the item. We do not backorder your purchase or leave you waiting for weeks for items to be back in stock before sending. We believe in having the stock in our warehouse and getting to you as quickly as we can after you order. For more information on our delivery service please click here
We wrap every purchase in brown paper, then if needed bubble wrap and cardboard. We use the Australia Post express post and parcel post satchels to send your order in and use our company name as the sender. The parcel looks no different from thousands of other post satchels that are delivered everyday and have no markings advertising what products are inside. We believe in discretion and value your privacy.
Due to our suppliers of lingerie and costumes having a 'one size fits most' tag for their garments we have to display this as the size of the garments we sell. Although we have found that obviously 'one size fits most' will not fit everyone and the 'one size fits most' garments vary in their sizing. For this reason we have supplied the measurements of the garments to help you with sizing and this is the way to check if the garment will fit you. Please read on here for more information click here
Yes you can please click here for this information
We accept online payment using
- Mastercard and Visa
- Bank deposit
- money order
- Or if preferred you can pay by Fax or Phone order click here
We are located on the Gold Coast, Queensland Australia please click here for our contact information.
No I'm afraid we are an online business and operate from a streamlined distribution warehouse. We do not have a showroom, shop front or changing rooms etc, we keep our prices low & ship fast due to the streamlined operation of the warehouse with our shopfront being our website. Due to this we are unable to offer a personal shopping service from our warehouse
Australia Post only updates the tracking the morning the parcel is being delivered. Usually once when the parcel has reached the delivery depot and then after the delivery has been made. If you have checked the next business day after making an order before 2-30pm and there is nothing listed in the tracking window make sure you are in an express post postcode
Orders have to be in before 2-30pm to be delivered the next business day for express post orders.
Before shipping all adult toys are tested and made sure they are working. If you receive your item and inserted the batteries but nothing has happened please try these methods before contacting us.
1/ Make sure battery cave cap is on very firmly. Especially on waterproof units as this is a safety catch to make sure you have made the unit waterproof.
2/ Made sure the batteries are facing opposite directions, negative facing up on one battery and positive facing up on the other battery. Please also check for markings in the battery cave on which direction the batteries should be facing usually a + and a - will be shown.
Please check this article on adult toy care click here
Yes we supply the type of material the adult toys are made from on the product pages. We also have the information linked to our material guide page which is located here to help you with your toy buying.
Yes you can and you also receive a 25% discount voucher for your next purchase for doing so click here
For all return information just follow the directions on this page. Click here
Watch the video walk through
You can use our secured checkout service to purchase items off our site. For detailed direction please click this link or you can phone, fax or email your orders to us please click this link for this information.
Make sure you have allow cookies usually under your Browsers internet options
For directions please see below
Microsoft IE - Click here
Firefox - Click here
Safari - Click Here
Chrome - Click here
Opera - Click here
There may be a few answers to this,
1/ Make sure you have cookies allowed in your browser and the setting is medium, see the above answer for cookie details.
2/ Delete browser history, cookies etc in your browser history (under tools) and start over.
3/ Make sure you are being directed to http://www.eveadams.com.au/cart and not http://eveadams.com.au/cart in the browser window when clicking on cart link.
1/ Log back into your account here
2/ Click on account maintenance in the log in box
3/ Click on order and this will take you to the payment gateway for payment.
Bank Details to make bank deposits
Please transfer sale amount including shipping into this account.
Account name: P.I.Mills
Westpac Banking Corporation
Hotmail mail account users
Due to the high number of customers who use Hotmail as their email account to purchase items from us. Hotmail may treat our notification, confirmed order and shipped emails as spam, junk. So please check your spam, junk, trash folders to find our emails.
Especially the shipped notification email with your express post tracking number.