Here at Eve Adams your satisfaction is important to us so we offer a refund policy.

Costumes and clothing :- Yes returning costumes and clothing is fine but you must return within 14 days from purchase. Please follow instructions below.

Vibrators and sex toys :- Due to the nature of these products we cannot offer a return policy for these items for incorrect choice. If you have a problem with your purchase please contact us so we can find a solution for you. Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Adult DVDS :- There is no return for these items for incorrect choice. Please choose carefully

I have tried the item on for size and it does not fit, what should I do?

1. Email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your intention to return the product. Please include your invoice number on a note inside or on the outside of the package.

2.  Send product back to:-

• Tekeem Pty Ltd
• Unit 3-4 Fremantle St
• Burleigh Heads
• Qld 4220

3. Please make sure product is packed in protective wrapping and in exactly the same condition as you received it. Please also have the item if clothing in the plastic bag with product ID sticker as was sent to you.

(Some product may have no product ID sticker on product bag so just send item back in same plastic bag as you received item in )

4. We will not refund goods that have been what we consider worn (apart from trying for size) This includes garments returned to us smelling of smoke or excessive perfume, having been washed or not in the plastic bag with product ID sticker on when returned to us

5.  When product has been received we will refund you the product amount. We will not refund the original shipping amount or the shipping cost to send product back to us.

6.  Postage, shipping and insurance costs related to returns are the customer’s responsibility and must be fully prepaid. We are not responsible for returns lost in transit to us and strongly recommend that you insure and track your return with the carrier.

7.  Please note: We offer free shipping for orders of over $135. However, if you received free shipping on your original order of over $135, and you then return enough of your purchase that the total net value of your order (i.e., original order less return refund) falls under the $135 free shipping threshold, we will deduct $9.95 from your refund to cover the cost of our original shipment.

8. Your refund will be processed when we receive the returned merchandise and verify its condition, usually within 2 days of receiving your return.

9. Refunds for purchases made by credit card will be credited to your original purchase credit card. Refunds for bank transfers will be done by bank transfer and we will need your bank account details.

10. You can also exchange items but please be aware that you will have to pay for the shipping costs of the exchanged item which will be $9.95 for a Express Post satchel.

The item I purchased has a fault or does not work, what should I do?

If a product has a manufacturing defect, then you should return that product to us for a replacement or Refund.

To return a defective product, you must return the product within 30 days of purchase.

For Manufacturing defect please follow these steps.

1. Email our Customer Service This e-mail address is being protected from spambots. You need JavaScript enabled to view it and notify us of your intention to return the goods. Please include a short description of the fault. Also please inform us if you will be wanting a refund, replacement of same model or replacement with another model in our range of same value. (you can also use the credit from your defective unit towards a higher value model and pay the difference)

We will issue a return number so you can place this in the package you send back to us.

2.  Send product back to:- (please make sure product is packed in protective wrapping when shipping)

• Tekeem Pty Ltd
• Unit 3-4 Fremantle St
• Burleigh Heads
• Qld 4220
• 
  

3. Once we receive the product and determine the defect we will follow your instruction regarding replacement/refund.